Iguana Hosting - Alojamiento Web - Hospedaje Multidominio


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Garantia de Uptime

Iguanahosting.com en los últimos 6 meses ha logrado superar un valor de Network Uptime de 99.99% lo que se traduce en eficiencia y estabilidad del servicio.

Quiere saber como logramos estos valores de uptime ?

La Fortaleza de nuestra infraestructura de red, nos permite garantizarle un 99.5% de Uptime, esta garantía cubre a todos nuestros clientes, donde si su sitio en un periodo de tres meses esta por debajo del valor garantizado obtendrá un crédito parcial o total de una mensualidad, según la siguiente tabla.

Uptime	Credito
95-99.5	25%
90-94.9	50%
89.9 o menos	100%

Condiciones de la Garantia.

Web Site Availability Service Level Agreement
COVERAGE
This Web Site Availability Service Level Agreement applies to YOU if YOU have ordered *any* hosting plans ("Service") and YOU are in good financial standing with Iguanahosting.com.

SERVICE LEVEL
Iguanahosting.com endeavors to have network connectivity available for http access by third parties 99.5% of the time ("Web Site Availability"), calculated on a 90 days basis.

CREDITS
In the event that there is no Web Site Availability, Iguanahosting.com will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:

Web Site Availability Credit  
95% to 99.4% = 25% 
90% to 94.9% = 50% 
89.9% or below = 100%

In order for YOU to receive a credit on YOUR account, YOU must request such credit within seven (7) business days after YOU experienced no Web Site Availability. YOU must request credit by sending an electronic mail message to support@Iguanahosting.com.com. For security, the body of this message must contain YOUR account number/domain name, the dates and times of the unavailability of YOUR web site, and such other customer identification requested by Iguanahosting.com. Credits will usually be applied within sixty (60) days of YOUR credit request. Credit to your account shall be YOUR sole and exclusive remedy in the event that there is no Web Site Availability.

RESTRICTIONS
Credits shall not be provided to YOU in the event that YOU have no Web Site Availability resulting from (i) scheduled maintenance, (ii) YOUR behavior or the performance or failure of YOUR equipment, facilities or applications, or (iii) circumstances beyond Iguanahosting.com's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of YOUR Web Site.

LIMITATIONS
On-line problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Iguanahosting.com. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Iguanahosting.com, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.

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